Human-Centred Design for Legal Help


Human-Centred Design for Legal Help

Woodward Conference Centre, Level 10,
Melbourne Law School,
185 Pelham St, Carlton


More information

T: 03 9035 1111

Millions of people try to use the legal system to solve life problems — like getting divorced, dealing with a landlord, managing credit card debt, or getting restraining orders. More people are doing this without lawyers, and struggle to navigate its complicated processes, jargons, and requirements. This is leading to an ‘access to justice crisis’, in which people who cannot afford lawyers are not able to use the public court system effectively to resolve their problems.

In this talk, Dr Hagan will present the work that her team has been doing over the past three years in partnership with state civil courts and legal aid groups, in taking a design-driven approach to create innovations in how the legal system operates and how it can better serve the public. Through case studies, she will detail how her team moved from exploratory, user- and system-research about how courts can be improved for self-represented litigants; then towards prototyping and testing new designs and technology; and finally, towards pilots and randomized control trials.

Dr Hagan will conclude with a description of the current artificial intelligence projects which has grown out of her collaborative research combining design with machine learning development, which are scoping more intelligent interventions that can scale access to justice resources in ways that prioritize people’s trust, dignity, and control.

This lecture is co-hosted with King & Wood Mallesons and the Melbourne Social Equity Institute.

Lecture: 6:00pm - 7:00pm

Post-lecture refreshments: 7:00pm - 7:30pm

A recording of this lecture will be made available on the Law School recordings page.


  • Dr Margaret  Hagan
    Dr Margaret Hagan, Director of the Legal Design Lab